Sources list for CUSTOMER RELATIONS MANAGEMENT SYSTEM:

Parker, R. G. (2003). How to Profit by Safeguarding Privacy: CPAs Can Help Businesses Boost Customer Relations and, at the Same Time, Meet Regulatory Requirements. Journal of Accountancy, 195(5), 47+.
Enterprise-Wide Networking

Silverthorn, A. (January 2001). CRM Cultivates Customer Relations. Business Solutions. Retrieved March 27, 2006 from [2]http://www.businesssolutionsma g.com/Articles/2001_01/010104.htm Silverthorn, A. (January 2001). CRM Cultivates Customer Relations. Business Solutions. Retrieved March 27, 2006 from [2]http://www.businesssolutionsma g.com/Articles/2001_01/010104.htm
Enhancing Business Decisions

Srinivasan, S. (2004). Customer relationship management: its dimensions and effect on customer outcomes. Journal of Personal Selling and Sales Management, 9, p. 1-20.
Operations of K2 Skis

Mclaughlin Michele (2001), Your face to the Customer:What if it is wrong? Managing CRM risks. Information System Control Journal .
Customer Relationship Management

Public Relations Society of America. (2002). About public relations. The Public Relations Profession. Taken October 12, 2004, from the Public Relations Society of America. Web site: http://www.prsa.org/_Resources/P rofession/index.asp?ident=prof1. Public Relations Society of America. (2002). About public relations. The Public Relations Profession. Taken October 12, 2004, from the Public Relations Society of America. Web site: http://www.prsa.org/_Resources/P rofession/index.asp?ident=prof1.
Public Relations